Privacy Policy

Last Updated: 1 September, 2026

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you stay at our castle.

Wardhill Castle is operated by Warthill LLP, located at Wardhill Castle, Miekle Wartle, AB51 5BH. We are the “data controller” responsible for your personal information under UK GDPR.

1. Information We Collect

When you book or stay with us, we may collect:

  • Name, address, and contact details

  • Payment information (processed securely via our payment provider)

  • Identification details (e.g., passport number if required by law)

  • Special requests or preferences (e.g., dietary needs, accessibility requirements)

  • CCTV footage for security purposes (in public areas only)

2. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Provide hospitality services during your stay

  • Meet legal and regulatory requirements

  • Ensure the safety and security of guests and staff

  • Improve our services and guest experience

3. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract: To fulfil your booking and provide services

  • Legal obligation: To comply with applicable laws

  • Legitimate interests: For security, service improvement, and guest satisfaction

  • Consent: For optional services such as marketing communications

4. Sharing Your Information

We only share your data with:

  • Payment processors

  • Law enforcement (if legally required)

  • Service providers who help us operate the castle (bound by confidentiality agreements)

5. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

8. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Luke Davidson – Estate Manager

Estatemanagerwardhill@gmail.co.uk

07956111247